AI Assistants & Agents

Assistants, copilots and AI agents that plug into your commerce, order, CRM and support systems, grounded on your data and governed for production.

Assistants and copilots

• Customer-facing assistants for web, app and messaging channels that answer questions, complete transactions and hand over to people with full context.
• Agent and operations copilots that summarise, draft, classify and recommend, with every action reviewed by a person.
• Internal assistants grounded on policies, procedures and system data, with sources shown. See our Knowledge Assistant.

Agents that finish the job

Some work is a sequence of steps across several systems: check the order, verify the payment, raise the refund, tell the customer. AI agents carry out those sequences through your existing APIs, with three rules built in:

• Scoped permissions. An agent can only call the tools it has been granted, with the same access checks as a human user.
• Human approval where it matters. Refunds, cancellations and anything irreversible wait for a person above the thresholds you set.
• A complete trail. Every step, input and decision is logged and can be replayed.

Governance built in

Evaluation against your own test sets, monitoring of quality and cost in production, human review loops, privacy controls and data-residency options, and clear ownership after go-live. Models are chosen pragmatically, from large language models through managed services to classic machine learning, and can be hosted privately where data must not leave your environment.