Conversational & Social Commerce
Customers already ask to buy in your direct messages. Turn those conversations into orders, with a bot that understands the request, builds the basket and hands over to a person when needed.
Sell and support through chat, messaging apps and social channels, with AI bots that build real orders in your existing cart and order pipeline.
Social commerce channel
A channel service with a conversational state machine handles greetings, product discovery, quantity and variant capture, customer and delivery details and payment links, then hands the order to the shared order pipeline exactly as a web checkout would. A swappable adapter lets teams run the whole flow against a mock during development and switch to the live messaging platform at launch.
Notification hub
Event-triggered SMS, email and push messages built around templates and routing rules. Every order carries a per-order notification history with the fully rendered message and delivery receipts, so support agents can see precisely what a customer was told and when.
AI at the heart of the conversation
- Natural-language understanding for product questions, intent and entity extraction in multiple languages.
- Generative responses grounded on your catalog, policies and the customer's order history.
- Sentiment and urgency detection that prioritises hand-overs to human agents.
Key features
- Conversational Ordering Bot
Resumable, state-machine-driven conversations that complete real transactions.
- Shared Cart & Order Pipeline
No parallel order book for social sales.
- Human Hand-over
Seamless escalation to an agent with the full conversation context.
- Template-Driven Messaging
SMS, email and push with variables and localisation.
- Routing Rules
Which event, which channel, which audience.
- Per-Order Message History
Rendered messages and delivery receipts for every customer.
- Provider Abstraction
Swap messaging providers without touching business logic.
Related solutions
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In-store and partner-network selling, online or offline.
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Branded web and mobile storefronts with product-aware checkout.
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Multi-vendor store, vendor portal and admin console.
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Whether you have a question about our services and solutions or want to discuss a potential project, feel free to reach out.