Order Management System

Our Order Management System centralizes and automates order processing, tracking, and fulfillment, enabling businesses to streamline operations, reduce manual effort, and enhance customer satisfaction.

By providing real-time visibility into order statuses and integrating seamlessly with inventory and logistics systems, it ensures that businesses can fulfill customer demands efficiently and accurately.

One order brain for every channel

Orders arrive from web, mobile, point of sale, marketplaces, partners and social channels and land in one system of record with a canonical lifecycle: 11 coarse states and 28 fine statuses across five phases, with the allowed next actions computed on the server so every screen and integration behaves the same way.

Processes you can see

Fulfilment runs as explicit BPMN processes on Camunda 8: capture and validate, payment, decision-table-driven decomposition into per-item fulfilment, parallel fulfilment, delivery, activation and completion, with compensation, cancel, amend and hold sub-processes, SLA timers escalating to human task queues, and a returns and refunds process. Operations teams see the journey of every order rather than a status code.

Open by design

The order API is aligned with TM Forum's product ordering standard, which makes it a natural fit for telecommunications operators while remaining a general-purpose order engine for retail, distribution and services. A transactional outbox feeds webhook and Kafka connectors with signed payloads and delivery logs.