Intelligent CRM & Customer 360
One search box, one customer view and one place to capture orders and resolve cases, with an AI assistant that has read the whole history before the agent says hello.
A customer relationship management platform with universal search, customer 360, case management with SLAs, supervisor dashboards and an AI assistant for agents.
For agents
- Universal search by phone number, national ID, name or account.
- Customer 360, service 360 and account 360, including corporate hierarchies.
- An order capture wizard and all-orders views driven by the order engine.
- A workspace with order and ticket in-trays and an omnichannel activity timeline fed by events.
- Case management with SLA clocks, queues and a status machine.
For supervisors and the business
Dashboards for agents, channels, calendars and KPIs; role and access management; a B2B leads and prospects pipeline; billing and bill-request views.
Built to travel
A country-agnostic core with a pluggable adapter edge for identity, billing, payment, provisioning and messaging, so the same product runs in different markets with different national systems. Performance is verified with automated load tests against targets such as 800 concurrent agents with sub-second reads.
The AI assistant for customer service
Grounded on the live customer record, not on generic training data.
- Instant context: a summary of who the customer is, what they have and what happened recently.
- Drafted responses and next-best actions that the agent reviews and sends.
- Automatic case classification and routing with sentiment and urgency detection.
- Knowledge answers from your policies and procedures, with sources shown.
Key features
- Universal Search
Number, ID, name, account, order or ticket.
- 360-Degree Views
Customer, service and account, with hierarchies.
- Order Capture
Wizard-driven, powered by the order management engine.
- Case Management
SLA clocks, queues, escalations and status machine.
- Omnichannel Timeline
Every interaction and event in one chronological view.
- Supervisor Dashboards
Agents, channels, KPIs and calendar.
- Leads & Pipeline
B2B prospects from lead to account.
- Pluggable Adapters
Identity, billing, payments and messaging per market.
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Read moreWe'd love to hear from you!
Whether you have a question about our services and solutions or want to discuss a potential project, feel free to reach out.