Knowledge Assistant & Enterprise Search
Your organisation has already written down most of the answers. The knowledge assistant finds them, in seconds, for the people who need them.
An assistant that answers questions from your own policies, procedures, product documents and tickets, shows its sources and respects who is allowed to see what.
How it works
Documents, procedures, product sheets and resolved tickets are indexed from where they already live. When someone asks a question, the assistant retrieves the relevant passages and writes an answer from them, with links to the sources so the answer can be checked. If the content does not contain an answer, it says so instead of guessing.
Where it helps
- Customer service: agents get the right procedure while the customer is still on the line.
- Retail and partner networks: store and dealer staff ask about products, promotions and processes in their own language.
- Operations and engineering: runbooks, incident history and system documentation in one search box.
- New starters: answers to the questions everyone asks in their first month.
Built for real organisations
Access rights follow the source systems, so people only get answers from documents they are allowed to read. Content owners see which questions go unanswered and which documents are out of date. The assistant can run on a hosted model, in a private cloud or fully on-premises.
Key features
- Answers with Sources
Every answer links to the passages it was built from.
- Permission-Aware
Results follow the access rights of the source systems.
- Multilingual
Ask and answer in the languages your teams use.
- Connectors
Document stores, intranets, ticketing and product data.
- Embedded Anywhere
Agent desktop, point of sale, chat tools or a web portal.
- Content Gap Reports
Unanswered questions and stale documents surfaced to owners.
- Feedback Loop
Ratings and corrections improve answers over time.
- Private Deployment
Hosted, private-cloud or on-premises models.
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Read moreWe'd love to hear from you!
Whether you have a question about our services and solutions or want to discuss a potential project, feel free to reach out.