Telecommunications
Operators need to sell through every channel, activate without errors and serve customers from one view, while replacing systems that cannot be switched off. This is the sector where our platforms have been proven at the largest scale.
What the sector is dealing with
Channels that grew apart
Retail, dealers, web, app and field sales each with their own catalog, cart and order logic.
Order fallout
Orders that stall between payment, provisioning and delivery, with nobody able to see why.
Legacy BSS and OSS
Business-critical systems that are costly to change and risky to replace in one step.
Regulated selling
Identity verification, document capture and audit on every registration.
What we bring
We design to open industry standards, including TM Forum Open APIs and ODA, so the platforms we deliver fit beside your existing BSS and OSS and can be extended by your own teams or other partners. Modernisation is done one domain at a time, in production, with the business running throughout.
Solutions for telecommunications
Digital Point of Sales (POS)
In-store and partner-network selling, online or offline.
Read more Customer & OperationsOrder Management System
One order lifecycle for every channel, with visible processes.
Read more Customer & OperationsIntelligent CRM & Customer 360
Customer 360, cases and an AI assistant for agents.
Read more Commerce & SalesProduct Catalog & Pricing
One product and price truth for every channel.
Read more Platform & ModernisationNetwork Operations Support (OSS)
Standards-aligned OSS for fibre and network operators.
Read more Data & AIAI Assistants & Agents
Assistants, copilots and agents inside your systems.
Read moreRelated work
Omni-channel sales and commerce platform
Point of sale, consumer e-commerce, marketplace, promotions, logistics, inventory and field sales on one shared platform of around forty services and user interfaces.
Central order management on open standards and BPMN
One order system of record with a 28-status lifecycle, orchestrated by Camunda 8 processes for payment, fulfilment, delivery and activation, with an AI-ready event backbone.
Intelligent CRM with an AI assistant for customer service
A customer-service platform with universal search, customer 360, case management with SLAs, supervisor dashboards and an AI assistant grounded on live customer data, load-tested for 800 concurrent agents.
Other industries
All industriesRetail & E-commerce
Unified commerce across stores, web, marketplaces and messaging.
Logistics & Supply Chain
Real-time stock, multi-carrier delivery and forecasting.
Manufacturing & Distribution
Connected orders, suppliers, dealers and field teams.
Financial Services & Fintech
Digital onboarding, customer service and secure integration.
We'd love to hear from you!
Whether you have a question about our services and solutions or want to discuss a potential project, feel free to reach out.